Busu Natural Skincare Return Policy

At Busu Natural Skincare, we take pride in creating nature-based skincare solutions enriched with African botanicals and crafted through generations of cultural wisdom. Your satisfaction is our priority, and we strive to ensure that every purchase meets your expectations.

While we hope you love your Busu skincare products, we understand that sometimes returns may be necessary. Our return policy is designed to be fair, transparent, and in line with our commitment to sustainability.

Eligibility for Returns

We gladly accept returns for the following:
Unopened & Unused Products – Items must be in their original, sealed packaging and in perfect condition.
Damaged or Defective Products – If your order arrives damaged or contains a defect, we will offer a replacement or a full refund.
Incorrect Orders – If you receive the wrong product, we will correct the order at no additional cost.

Products Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned:
Opened or Used Products – Once a product is opened, we cannot accept returns unless there is a defect.
Final Sale Items – Products marked as Final Sale or purchased during promotions or clearance sales are non-returnable.

Return Timeframe

• All return requests must be initiated within 24 hours of delivery to qualify for a refund or exchange.

Our Sustainable Approach to Returns

At Busu Natural Skincare, we believe in eco-friendly skincare practices that protect both your skin and the planet. Our return process follows sustainable principles:
Eco-Conscious Packaging – We encourage customers to reuse original shipping materials when returning products to minimize waste.
Carbon Footprint Reduction – Whenever possible, we consolidate shipments to reduce emissions associated with returns.
Responsible Recycling & Disposal – Any returned products that cannot be resold are ethically recycled or disposed of in an environmentally friendly manner.

Return Options

We offer flexible solutions to ensure a smooth return process:
Refunds – Approved refunds will be issued to the original payment method.
Exchanges – Eligible returns can be exchanged for the same or a similar product of equal value.

How to Initiate a Return

Contact Us – Email info@bususkincare.co.ke or call +254 745 029 263 with your order number and the reason for return.
Approval & Return Label – Our team will assess your request and provide a prepaid return label for eligible returns.
Pack Responsibly – Use the original shipping box or a secure mailer to prevent damage during transit.

Return Shipping Costs

• We cover return shipping for items that are damaged, defective, or incorrect.
• Customers are responsible for return shipping costs on all other eligible returns.

Processing Time

• Refunds and exchanges are processed within 5-7 business days after we receive and inspect the returned product.

Our Quality Guarantee

We are dedicated to crafting premium natural skincare solutions that are safe, effective, and inspired by African heritage. If you’re not completely satisfied with your purchase, please reach out—we are here to make things right, with care for you and the planet.

For further assistance, feel free to contact our support team at info@bususkincare.co.ke.