Busu Natural Skincare Shipping & Handling Policy
At Busu Natural Skincare, we are committed to fast, secure, and sustainable shipping, ensuring that your nature-inspired skincare products reach you in perfect condition. Our shipping practices reflect our dedication to excellent customer service, eco-friendly solutions, and timely deliveries.
Shipping Destinations
We currently ship to:
Domestic – Across Kenya
International – Select countries in East Africa, West Africa, and the United States
If your location is not available at checkout, please email us at info@bususkincare.co.ke for assistance.
Order Processing Times
Processing Time: Orders are processed within 1-3 business days after payment confirmation.
Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Options & Costs
We offer flexible shipping methods to meet your needs:
Nairobi Express Delivery – 1-2 business days | Starting at KES 350
Countrywide Shipping – 2-4 business days | Starting at KES 450
Free Shipping – Available for domestic orders over KES 10,000
In-Store Pickup – Available at our designated pick-up locations
Shipping costs are calculated at checkout based on your location and order weight.
Eco-Friendly & Sustainable Packaging
At Busu Natural Skincare, we believe in reducing waste and protecting the environment. Our commitment to sustainability includes:
Recyclable & Biodegradable Packaging – We use eco-conscious materials to minimize waste.
Minimalist & Sustainable Design – We ensure protective yet sustainable packaging without unnecessary waste.
Customer Participation – We encourage you to reuse or recycle packaging whenever possible.
Estimated Delivery Times
Domestic Orders (Kenya) – 1-2 business days
International Orders – 2-5 business days (Customs clearance may affect timelines)
Delivery times are estimates and may vary due to unforeseen circumstances, such as weather conditions, carrier delays, or customs processing.
Order Tracking
Tracking Your Order – Once your order is shipped, you’ll receive a tracking number via email, allowing you to monitor your package in real time.
Customs, Duties & International Orders
- International shipments may be subject to customs duties, taxes, and fees based on your country’s regulations.
- These charges are the responsibility of the customer and are not included in the order total.
- Customs delays may occur, so please allow extra time for delivery.
Handling Delays & Unforeseen Issues
While we strive to process and ship orders on time, delays may occur due to peak seasons, holidays, or unforeseen circumstances. If your order is delayed, we will notify you via email.
Lost or Damaged Packages
If your package is lost or arrives damaged, please follow these steps:
Contact us at info@bususkincare.co.ke within 7 days of delivery.
Provide your order number and clear photos of the damaged package (if applicable).
Our team will assist in resolving the issue as quickly as possible.
Need Assistance?
For any questions or concerns about your order, please reach out to us:
Email: info@bususkincare.co.ke
Phone: +254 795 130 793