Data Protection & Privacy Policy

Busu Natural Skincare Limited (“Busu,” “we,” “our,” “us”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and safeguard your information when you interact with us through our website, social media, online store, physical outlets, or customer support channels.

1. Data We Collect
We may collect the following categories of personal information:
• Identity Information: Name, age, and gender.
• Contact Information: Email, phone number, billing/shipping address.
• Transaction Data: Purchase history, payment details (processed securely via third-party providers).
• Technical Data: IP address, device type, browser, and site usage (via cookies or analytics tools).
• Marketing & Communication Preferences: Subscriptions, survey responses, or promotional opt-ins.
• Health & Skin Concerns (Optional): If you share your skin type or conditions for product recommendations.

2. How We Use Your Data
Your information is used to:
• Process and deliver your orders.
• Provide personalized skincare recommendations.
• Respond to customer service requests.
• Improve our website, services, and product experience.
• Send marketing communications (if you consent).
• Comply with legal and regulatory requirements.

3. Lawful Basis for Processing
We only process personal data when:
• You have given consent.
• It is necessary to perform a contract with you (e.g., fulfilling orders).
• We are legally obligated to retain certain records.
• We have a legitimate interest (e.g., fraud prevention, customer support).

4. Data Sharing & Disclosure
We do not sell your personal information. We may share data only with:
• Trusted Service Providers: Payment processors, couriers, IT/cloud services, marketing platforms.
• Regulatory Authorities: When required by law.
• Business Transfers: In the event of a merger, acquisition, or restructuring.
All third parties are bound by confidentiality and data protection obligations.

5. Data Retention
We keep personal data only as long as necessary for the purposes outlined above, or as legally required. After that, data is securely deleted or anonymized.

6. Data Security
We implement appropriate technical and organizational measures to protect data from unauthorized access, loss, misuse, or alteration. This includes encryption, secure payment gateways, restricted access, and regular reviews of our data security practices.

7. Your Rights
Depending on applicable data protection laws (e.g., Kenya Data Protection Act 2019, GDPR if relevant), you have the right to:
• Access and request a copy of your data.
• Correct or update inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Withdraw consent at any time.
• Object to processing or request restrictions.
• Opt out of marketing communications.
Requests can be made by contacting us at info@bususkincare.co.ke.
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8. Cookies & Tracking
Our website uses cookies and analytics to improve user experience, remember preferences, and measure performance. You can manage or disable cookies in your browser settings.
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9. Children’s Privacy
We do not knowingly collect personal data from individuals under 18. If you believe we have unintentionally collected such data, please contact us for deletion.
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10. Policy Updates
We may update this policy from time to time. Changes will be posted on our website with a revised effective date.
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11. Contact Us
If you have questions, concerns, or requests about your personal data, please contact:
Busu Natural Skincare Limited
Email: info@bususkincare.co.ke
Phone: +254 795 130 793